Customer Service Representative

4 weeks ago

Richmond, Virginia, United States Graybar Full time

As a Customer Service Representative at Graybar, you will play a vital role in ensuring customer satisfaction. Your key responsibilities will include interacting with customers on an ongoing basis, entering orders, handling requests, and providing timely, professional, and courteous support. In this role, you will:

  • Ensure every customer experience is top-notch in quality.
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues.
  • Take an active role in selling Graybar goods and services on inbound calls.
  • Provide support on product selection and application.
  • Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

What you bring to the table:

  • Strong communication skills.
  • A passion for customer service.
  • Ability to handle a variety of customer situations with enthusiasm and tact.
  • 2+ years of experience preferred.
  • High School education.
  • 2-year or 4-year degree preferred.

Work Shift and Hours:

  • Full-time.
  • Monday - Friday.
  • 8:00am - 5:00pm, or depending on business needs.
  • Predictable work schedule to plan your life around: no weekends or nights for most roles.
  • Paid time-off, including 3+ weeks of vacation, sick time, and volunteer time.

Compensation Details:

  • The expected rate of pay for this position is starting at $24.60 per hour.

Why Choose Graybar:

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures, and experiences into our company because we believe it's the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership, and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn, and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days, and Holidays, Employee Recognition Program.

Equal Opportunity Employer/Vet/Disabled.

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