Customer Service Team Lead

3 weeks ago


Pensacola, Florida, United States Floor & Decor Full time

Job Summary

As a Customer Service Team Lead at Floor & Decor, you will be responsible for managing a dynamic team of customer service associates. Your key responsibilities will include supervising cashiering, returns, cash office functions, inventory management, and e-commerce support. You will also be responsible for supervising inventory movement within the store and auditing reports including inventory control, return of sale, and void reports.

Key Responsibilities

Supervise a team of customer service associates to ensure excellent customer service and a positive store experience
Manage cashiering, returns, and cash office functions to ensure accurate and efficient transactions
Oversee inventory management and e-commerce support to ensure seamless customer experience
Supervise inventory movement within the store to ensure accurate and efficient stock levels
Audit reports including inventory control, return of sale, and void reports to ensure accuracy and compliance

Requirements

2+ years of experience in customer service or a related field
Proven leadership skills and ability to manage a team
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Basic math skills and accuracy with handling cash and operating a cash register


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