Tire and Auto Service Team Lead

3 weeks ago


Pensacola, Florida, United States World Ford Full time
World Ford

**Job Summary**

We are seeking an experienced Tire and Auto Service Team Lead to join our team at World Ford. As a Service Team Lead, you will be responsible for working with customers to provide exceptional automotive maintenance services with a focus on tire sales. This is a great opportunity for those who have prior automotive retail experience and enjoy working with the public.

**About the Role**

This is a leadership position that requires strong communication and customer service skills. You will work closely with our Service Technicians to ensure that vehicles are inspected thoroughly and accurately, and that customers are provided with a clear understanding of the repair process. You will also be responsible for managing a team of certified technicians, ensuring that they have the necessary tools and training to perform their jobs efficiently.

**Key Responsibilities**

  • Greets customers in person and over the phone, providing exceptional customer service and ensuring that their needs are met.
  • Ensures vehicle inspections are completed thoroughly and accurately, and that customers are provided with a clear understanding of the repair process.
  • Manages a team of certified technicians, ensuring that they have the necessary tools and training to perform their jobs efficiently.
  • Completes repair orders by documenting symptoms, problems, and causes discovered, as well as repairs and services required.
  • Communicates the results of the inspection process with the customer, providing clear and concise information about the repairs needed.
  • Supports and motivates the Service Technician Staff, ensuring that they are working efficiently and effectively.

**Requirements**

  • High School Diploma required. College degree or coursework a plus.
  • Excellent customer service and communication skills.
  • Thorough understanding of tire and automotive repair market.
  • Strong focus on quality and customer satisfaction.
  • Time management skills.
  • Professional, well-groomed personal appearance.
  • Ability to work independently and effectively manage a team of certified technicians.
  • Valid driver's license and clean driving record.

**Salary and Benefits**

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

**Work Environment**

This is a fast-paced retail environment with a focus on customer service. You will work in a state-of-the-art retail tire and auto service environment, with a team of experienced technicians and a manager who is committed to providing exceptional customer service.

**How to Apply**

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today. We look forward to hearing from you



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