Client Services Paralegal

6 days ago

Albany, New York, United States Harding Mazzotti, LLP Full time
Job Opportunity

We are seeking a highly motivated and organized individual to join our Client Services Team at Harding Mazzotti, LLP in Albany, NY. This role presents an excellent chance to explore the legal field, with opportunities for professional growth and advancement.

Key Responsibilities:

  • Respond to incoming phone calls, initiate outbound follow-up, and address inquiries through live chat and website submissions.
  • Use the electronic case management system to open new cases and schedule follow-up tasks when necessary.
  • Conduct meetings with individuals who visit in person to collect essential details for evaluating their eligibility based on the firm's criteria.
  • Perform any additional tasks as assigned.

Requirements:

  • A strong understanding of PC applications, including Windows, and Microsoft Office.
  • Exceptional organizational skills to excel in this role.
  • Problem-solving abilities are a must for this position.
  • Stellar written and verbal communication skills are essential for effective client interaction.
  • The ability to multitask efficiently is a key requirement.
  • Excellent phone etiquette is necessary for communicating professionally with clients.
  • The ability to compassionately engage with claimants facing unfamiliar circumstances.
  • A four-year degree.

About Us:

Harding Mazzotti, LLP is a law firm dedicated solely to the representation of injured persons with an emphasis on providing each client with an exemplary level of service. Our core value at Harding Mazzotti, LLP is kindness to each other, to clients, and to our community. Our mission is to make each and every client a part of our family.

Harding Mazzotti, LLP considers applicants for employment without regard to and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.

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