Service Writer Specialist

1 week ago


Houston, Texas, United States Selectransportation Resources Full time
Job Description

We are seeking a highly organized and communicative Commercial Truck Dealer Service Writer to join our team at Selectransportation Resources. As a key member of our service department, you will play a crucial role in ensuring exceptional customer service and accurate documentation.

Key Responsibilities:
  • Customer Interaction: Greet customers in a friendly and professional manner, listen to their concerns, and accurately document their service needs.
  • Service Documentation: Create detailed service orders, input customer and vehicle information into our database system, and ensure all documentation complies with dealership and manufacturer guidelines.
  • Scheduling and Coordination: Schedule service appointments based on customer preferences and service availability, coordinate with the service team to ensure timely completion of repairs and maintenance, and prioritize work orders based on urgency and customer needs.
Technical Knowledge:
  • Develop a basic understanding of commercial truck systems and components, communicate effectively with technicians to relay customer concerns and service requirements, and assist customers in understanding recommended services and repairs.
Customer Satisfaction:
  • Address customer inquiries and concerns promptly and professionally, follow up with customers to ensure satisfaction with completed services, and strive to exceed customer expectations through exceptional service delivery.
Requirements:
  • A high school diploma or equivalent; additional education or training in automotive technology is a plus.
  • Previous experience in a customer service or automotive service role preferred.
  • Strong communication and interpersonal skills.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in computer systems and database management.
  • Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work weekends, nights, or evenings as needed.

Estimated salary range: $45,000 - $60,000 per year, depending on location and experience. We offer competitive benefits and a dynamic work environment.



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