Service Writer/Advisor

2 days ago


Houston, Texas, United States Bobcat of Houston Full time

Job Title: Service Writer/Advisor

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About the Company:

Bobcat of Houston is a leading dealership specializing in compact excavators, skid steer loaders, and track loaders. We offer parts, mobile and shop service, and a full line of concrete supplies.

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Job Description:

We are seeking a Service Writer/Advisor to join our busy dealership. The ideal candidate will have mechanical aptitude, excellent customer service skills, and a willingness to learn our business.

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Responsibilities:

  • Schedule all service work and provide supervision of administration and warranty
  • Take all service requests from salesmen and customers as a service writer
  • Understand the billing process
  • Answer phones and direct calls to the appropriate department
  • Communicate with Parts Department and Warehouse team for technician parts needs
  • Verify parts are entered properly on service orders
  • Assist the service manager in meeting department goals as needed
  • Greet customers and assist with unloading/loading machines
  • Communicate effectively to customers regarding technicians findings
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Qualifications:

  • Excellent communication skills, both verbal and written
  • Relevant experience is a plus
  • Familiarity with the inner workings of a service drive
  • Must be able to pass a drug screen
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Salary: Estimated salary is around $55,000 - $65,000 per year, based on industry standards and location.

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Benefits:

  • Health, Vision, and Dental Insurance
  • Boot and Safety Glasses Reimbursement
  • Christmas Savings Program
  • Paid Vacation and Flex Time
  • Matching 401K Plan
  • Profit Sharing and Bonus Program
  • Short and Long-term Disability
  • Company Paid Life Insurance
  • Critical Care and Accident Insurance
  • Employee Assistance Program
  • Paid Training
  • Many opportunities for advancement (We prefer to promote from within)
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Equal Opportunity Employer: Bobcat of Houston is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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