Customer Service and Sales Representative

2 months ago


Delray Beach, Florida, United States StretchLab - Delray-Boynton Full time
Job Overview

StretchLab West Delray is on the lookout for a dynamic, enthusiastic, and sales-driven individual who embodies a passion for fitness and community engagement.

Established in 2015 in Venice, California, StretchLab stands as the premier provider of personalized assisted stretching services. With founders hailing from the personal training sector, StretchLab has developed a range of offerings designed to empower clients to 'Live Long'. Our team comprises certified experts from various fields, including physical therapy, chiropractic care, yoga, and Pilates, alongside the world's foremost authority on stretching and flexibility, ensuring that we deliver exceptional stretching experiences.

POSITION SUMMARY:

The Sales Associate plays a crucial role in supporting the General Manager with membership sales by attracting new clients to the studio and scheduling them for introductory classes. Additionally, this role focuses on retaining existing members. While a background in fitness is advantageous, it is not a prerequisite.

ESSENTIAL QUALIFICATIONS:

  • Strong sales, communication, and customer service abilities are essential.
  • Goal-oriented mindset with a proven track record in achieving sales targets for both individual and group assisted stretching sessions, as well as retail products.
  • Willingness to learn and utilize the Club Ready software system.
  • Capability to remain standing or seated for extended periods during the workday.
  • Fluency in English with excellent communication skills, both in-person and through various digital channels.
  • Able to thrive under pressure and meet stringent deadlines.
  • Proficient computer skills are required.
  • Occasional travel may be necessary.

KEY RESPONSIBILITIES:

  • Assist the General Manager in the sales process, including lead generation, follow-up, and closing sales.
  • Schedule and confirm introductory classes for new clients.
  • Manage front desk operations, welcoming and checking in clients and prospects.
  • Conduct facility tours while building rapport and identifying individual client needs.
  • Maintain a satisfactory level of personal sales performance.
  • Promote and uphold the club's objectives as a provider of fitness and wellness services.
  • Present available services to current and prospective members.
  • Book quality appointments to meet monthly sales goals and follow up with leads and missed introductory classes.
  • Engage in special events (such as health fairs and community gatherings) to enhance club visibility.
  • Ensure the studio environment is clean and well-organized.
  • Perform additional duties as assigned.

COMPENSATION & BENEFITS:

  • Competitive salary based on experience.
  • Commission structure based on sales performance.
  • Potential for bonuses based on individual and team performance.
  • Significant opportunities for career advancement within the studio, including sales and management roles.

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