Collision Center Customer Service Associate

6 days ago


Cordova, Tennessee, United States DeSoto Collision Center Full time
Role Overview
DeSoto Collision Center is seeking a highly motivated and dedicated individual to join our team as a Collision Center Customer Service Representative. This role is responsible for providing exceptional customer service throughout the repair process, managing center volume, and performing various administrative tasks.

About the Position
This is a full-time opportunity located in Trinity. The ideal candidate will possess excellent sales abilities, communication skills, and the ability to multitask in a fast-paced environment. A valid driver's license and two years of related customer service experience are preferred.

Responsibilities
- Provide superior customer service to DCC customers throughout the repair process
- Manage center volume and assist with scheduling repairs and data entry
- Assist customers by phone or in person, greet and schedule vehicles for estimates or drop-offs
- Monitor work volume scheduled for the center and maintain knowledge of insurance partner requirements
- Assist with resolving problems and communicating with customers throughout the repair process

Requirements
- Valid Driver's License
- Minimum of two years of related customer service experience
- Demonstrated computer/software proficiency
- Excellent sales abilities and overall communication skills (verbal and written)
- Detail orientation and ability to manage multiple tasks simultaneously
- Predictable and reliable attendance required

Estimated Salary Range: $40,000 - $55,000 per year, depending on experience.

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