Auto Body Customer Care Representative

6 days ago


Cordova, Tennessee, United States DeSoto Collision Center Full time

DeSoto Collision Center is seeking a talented and customer-focused individual to fill the role of Auto Body Customer Care Representative. As a key member of our team, you will provide exceptional customer service and support throughout the repair process, ensuring seamless communication and timely delivery of services.

About the Position

This is a full-time position that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You will be responsible for greeting and assisting customers, scheduling repairs, and maintaining accurate records throughout the repair process.

Key Responsibilities
  • Consistently gather customer information and provide basic information about DeSoto Collision Center's services, accept feedback, and coaching on continuously improving sales skills, and give feedback to other team members.
  • Monitor work volume scheduled for the center, maintain a broad knowledge base of insurance partner requirements, and obtain necessary information from morning admin meetings.
  • Follow up on assigned action items to properly update customers, assist in resolving problems if customers cannot pick up their vehicles when completed, and perform other duties as assigned by Manager.
  • Ensure that all customers understand the CSI


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