Service Excellence Coordinator
3 weeks ago
DeSoto Collision Center is seeking a skilled and detail-oriented individual to fill the role of Collision Center Customer Service Representative. This position involves providing exceptional customer service, managing center volume, and performing various administrative tasks.
About the Job
This is a full-time opportunity located in Trinity. The successful candidate will possess excellent communication skills, the ability to multitask, and a strong attention to detail. A valid driver's license and two years of related customer service experience are preferred.
Key Responsibilities
- Providing superior customer service to DCC customers throughout the repair process
- Managing center volume and assisting with scheduling repairs and data entry
- Assisting customers by phone or in person, greeting and scheduling vehicles for estimates or drop-offs
- Monitoring work volume scheduled for the center and maintaining knowledge of insurance partner requirements
Requirements
- Valid Driver's License
- Minimum of two years of related customer service experience
- Demonstrated computer/software proficiency
- Excellent communication skills (verbal and written)
- Ability to multitask and work in a fast-paced environment
Salary Information: $40,000 - $55,000 per year, depending on experience
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