IT Support Specialist

22 hours ago


Arlington, Virginia, United States Assyst Full time
Job Overview

As a Technical Support Specialist at Assyst, you will play a crucial role in delivering exceptional support services to our clients. Your primary function will be to provide Tier-1 support for in-office and remote employees, ensuring that their technical issues are resolved efficiently and effectively.

Responsibilities

Deliver phone support to employees, greeting and submitting tickets for walk-up support and scheduled appointments.

Answer, validate, and triage incoming tickets, including phone-in incidents and requests, email submitted incidents and requests, and self-service ticket submissions routed from internal employees.

  • Escalate issues to Tier 2 as needed, setting customer expectations for follow-up.
  • Identify and perform first-contact resolution tickets.
  • Provide technical information and assistance on configuration, setup, maintenance, and initial troubleshooting of County standard computer systems, hardware, and software.


Requirements

High School Graduate or equivalent. CompTIA A+, Security + or Network + certification, ITIL Foundations, and HDI Certification is a plus.

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