Front Office Representative

1 day ago


Austin, Texas, United States HYATT Hotels Full time
About Us

Hyatt Centric Congress Avenue Austin is a world-renowned hotel that prides itself on delivering exceptional guest experiences. Our team is dedicated to providing authentic connections and unparalleled service to our guests.

The Opportunity

We are seeking a highly skilled and experienced Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for creating memorable experiences for our guests by providing excellent communication and genuine hospitality.

Key Responsibilities:
  • Guest Communication: Respond to guest inquiries through phone and in-person communication.
  • Payment Processing: Process forms of payment securely and promptly.
  • Information Provision: Provide information about hotel services to guests.
Requirements

To succeed in this role, you must have a strong passion for delivering exceptional guest experiences. You should possess excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. Previous customer service experience is preferred, but not required.

What We Offer

As a valued member of our team, you will enjoy numerous benefits, including free parking or commuter stipend, free Hyatt hotel stays, discounts on food and beverage purchases, medical/dental/vision benefits after 30 days, paid time off plan, $1,000 educational reimbursement per year, adoption assistance, fitness center access, and thousands of additional discounts through partners.

Estimated Salary

$55,000 - $75,000 per year.



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