Customer Service Ambassador

5 days ago


Bloomington, Indiana, United States Fifth Third Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Fifth Third. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service in all interactions, ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Provide excellent customer service in all interactions, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Refer customers to the appropriate business partner for a consultative conversation, ensuring that customers receive the best possible solution to their needs.
  • Work closely with business partners to understand customer needs and develop solutions that meet those needs.
  • Collaborate with internal stakeholders to ensure that customer needs are met and that customer service standards are maintained.
  • Stay up-to-date on product and service offerings, as well as industry trends and developments, to provide customers with the most accurate and helpful information.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, business partners, and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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