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Customer Service Liaison

2 months ago

Bloomington, Indiana, United States Sun Technologies Full time

Job Title: Customer Service Liaison

Job Summary: We are seeking a highly skilled Customer Service Liaison to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Communicating with internal teams to ensure seamless service delivery
  • Entering customer information into our customer relationship management system
  • Developing and maintaining knowledge of our products and services to provide informed solutions
  • Ensuring customer satisfaction and loyalty through proactive communication and issue resolution
  • Maintaining accurate records of customer interactions and issues
  • Collaborating with cross-functional teams to improve customer experience and service delivery

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office suite

Preferred Qualifications:

  • 2+ years of customer service experience
  • Experience working in a call center or customer-facing environment
  • Knowledge of customer relationship management software

About Sun Technologies: We are a leading provider of innovative solutions and services to our clients. Our team is dedicated to delivering exceptional service and support to our customers, and we are seeking a highly skilled Customer Service Liaison to join our team.