National Client Relationship Manager
2 weeks ago
Position Overview
The National Client Manager (NCM) plays a pivotal role in overseeing the entire customer journey for designated national clients while managing and nurturing the overall client relationship. Leading a team of skilled professionals, the NCM is responsible for delivering on commitments, maximizing our service capabilities, and addressing custom client needs effectively.
Key Responsibilities
- Establish and maintain strong relationships with clients, brokers, and internal stakeholders to fully understand client requirements and ensure satisfaction.
- Coordinate with internal teams to address customer needs, promoting effective communication and supporting company initiatives.
- Develop tailored communication strategies for each client, including executive summaries, action plans, site visits, and regular meetings to provide tactical support and demonstrate our value as a partner.
- Create and manage Client Business Plans focused on customer needs, monitoring financial metrics for profitability, growth, and retention to meet company objectives.
- Proactively identify, analyze, and resolve issues, making timely decisions and assessing their impact.
- Communicate effectively and confidently to influence positive outcomes and drive strategic initiatives.
- Resolve complex client issues collaboratively and in a timely manner.
- Maintain expertise in relevant regulations and job functions, ensuring workflow efficiency and accountability while meeting deadlines.
Qualifications
- Bachelor's Degree in Business or a related field.
- Required Group Life and Health Licenses.
- Proficiency in MS Office applications, including Outlook, Word, Excel, and PowerPoint.
- Self-motivated with the ability to manage work independently.
- Strong commitment to company vision and goals, fostering client adherence to initiatives.
- Exceptional presentation and communication skills, both written and verbal.
- Proven ability to handle multiple tasks and meet tight deadlines.
- Strong analytical and problem-solving capabilities.
- High level of customer service orientation.
- Ability to prioritize tasks effectively and escalate issues as necessary.
- Experience in negotiating complex contracts and agreements.
- Adaptable and eager to learn in a dynamic environment.
- A minimum of 3-5 years of experience in group insurance, absence management, disability, leave, and life insurance, along with experience in account management, sales, or underwriting.
Travel Requirements: Willingness to travel up to 50%.
Compensation and Benefits
Reliance Matrix offers a competitive salary range and a comprehensive benefits package designed to support the financial, physical, and mental well-being of our team members.
Our Benefits Include:
- Annual performance bonuses for all employees.
- Generous 401(k) matching with immediate vesting.
- Choice of three medical plans with prescription drug coverage.
- Options for dental and vision insurance.
- Company-provided Life & Disability Insurance.
- Family-friendly benefits, including Paid Parental Leave and Adoption Assistance.
- Flexible hybrid work arrangements for eligible positions.
- Tuition Reimbursement and Continuing Professional Education opportunities.
- Paid Time Off, volunteer days, and an Employee Assistance Program.
- Opportunities to connect with colleagues through Employee Resource Groups and our Diversity, Equity & Inclusion Council.
Company Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
Equal Employment Opportunity: Reliance Matrix is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, national origin, age, disability, or any other classification protected by law.
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National Client Relationship Manager
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King of Prussia, Pennsylvania, United States Reliance Matrix Full timePosition OverviewThe National Client Manager (NCM) plays a pivotal role in ensuring a superior customer experience for designated national clients while overseeing the comprehensive client relationship. Leading a dedicated team of professionals, the NCM is responsible for fulfilling commitments, harnessing our service capabilities to surpass client...
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King of Prussia, Pennsylvania, United States Reliance Matrix Full timeJob Responsibilities and Requirements The National Client Manager (NCM) is responsible for overseeing the complete customer journey with designated national clients while managing and nurturing the overall client partnership. Leading a team of skilled professionals, the NCM is dedicated to fulfilling commitments, maximizing service capabilities, and...
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