Customer Service Retail Associate

1 week ago


Dillon, Colorado, United States Arapahoe Basin Ski Area Full time
Job Overview

Starting Rate: $20.00/hr

Compensation may vary based on experience

Status: Seasonal Hourly (Non-exempt)

The Arapahoe Sports team at Arapahoe Basin is dedicated to creating memorable experiences for our guests. Our mission is to share our passion for the outdoors and assist customers in selecting top-quality equipment tailored to their individual needs. As a Retail Sales Associate, you will engage directly with customers, ensuring their requirements are met while managing various responsibilities throughout the day. Retail Sales Associates are committed to fostering a friendly atmosphere for all visitors while leveraging their product knowledge to provide recommendations and ultimately facilitate sales that best suit each customer.

Key Responsibilities:

  • Assist customers promptly and effectively with all retail transactions, utilizing comprehensive knowledge of available products.
  • Employ cash-handling skills and POS system proficiency to process sales and refunds.
  • Restock merchandise daily to maintain store inventory.
  • Handle phone and online orders, including shipping arrangements for sold items.
  • Manage returns and exchanges in line with company policies.
  • Perform additional tasks as assigned.

Qualifications:

Education:

  • High school diploma or equivalent.

Experience:

  • Prior experience in retail is preferred.

Skills:

  • Basic math skills for cash register reconciliation.
  • Exceptional customer service abilities.
  • Strong verbal communication skills.

Physical Requirements:

  • Ability to work in high-altitude conditions.
  • Capability to stand and walk for extended periods.
  • Occasional stair navigation.
  • Full range of motion: bending, twisting, kneeling, pushing, and pulling.

Additional Requirements:

  • Availability on weekends and holidays is necessary.

Work Environment:

  • This role primarily takes place indoors within a retail setting in a high-altitude environment, exposed to various weather conditions. The position involves significant guest interaction in a busy area. Occasionally, riding a chairlift may be required, and some outdoor tasks may include snow removal.


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