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Customer Success Consultant
2 months ago
At Wealthy Recruiting, we specialize in delivering exceptional recruitment services and consulting to assist organizations in optimizing their hiring processes. Our goal is to improve operational effectiveness and support business expansion through expert recruitment solutions.
Position Overview:
We are in search of a talented and personable Client Success/Sales Specialist to become a part of our dynamic team.
This position is vital for onboarding new clients, cultivating strong relationships, and ensuring a smooth transition from contract signing to onboarding.
The ideal candidate will excel in verbal communication, build trust, and resolve any challenges that may arise during the onboarding phase.Key Responsibilities:
Client Onboarding:
Guide clients through the onboarding journey with clarity and professionalism.
Relationship Development:
Establish and nurture strong relationships with clients, ensuring they feel valued and understood.
Information Gathering:
Collect essential information from clients post-contract signing to ensure a seamless onboarding experience.
Problem Resolution:
Address and resolve any issues or delays that may occur between contract signing and the client's scheduled onboarding session.
Team Collaboration:
Collaborate closely with the sales team to coordinate onboarding schedules and address any client inquiries.
Qualifications:
Demonstrated experience in a client success or sales capacity, ideally with a focus on onboarding and account management.
Outstanding communication skills with a friendly and approachable demeanor.
Ability to establish trust and rapport over the phone.
Strong problem-solving abilities and a proactive approach to handling issues.
Humble, trustworthy, and committed to delivering exceptional client service.
Prior experience in recruitment services or consulting is advantageous.
Compensation:
Base salary of $70,000, complemented by performance-based incentives.
What We Provide:
Competitive benefits package.
Remote work options.
Opportunity to make a significant impact in a growing organization.
Supportive and dynamic work environment.
