Enterprise Customer Success Manager

1 month ago


New York, New York, United States Monday Full time
About the Role

The Customer Success Team at monday.com is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. As an Enterprise Customer Success Manager, you will be an expert of the monday.com platform, providing a unique level of consultation and inspiration to our customers.

We are an energetic, empathetic, and passionate team that enjoys collaboration, taking on new challenges, and "failing forward" together in this dynamic environment. If you are a strong communicator with a positive attitude, empathy, and high energy, we want to hear from you

Key Responsibilities
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
Requirements
  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $100,000 - $130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations



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