Customer Success Manager

2 weeks ago


New York, New York, United States Intuit Inc Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

The ideal candidate will have a proven track record of building and maintaining strong relationships with customers, identifying opportunities for growth and improvement, and developing and implementing strategies to drive customer success.

This role requires a strong understanding of customer needs, a consultative approach, and excellent communication and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities
  • Manage customer relationships and develop strategies to drive customer success
  • Identify opportunities for growth and improvement and develop plans to address them
  • Develop and implement strategies to drive customer retention and growth
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Monitor customer health and create risk mitigation plans where needed
Requirements
  • 3+ years of experience in a client-facing/account management role
  • Business savvy with consultative, problem-solving, and issue resolution skills
  • Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
  • Excellent phone, written, and verbal communication skills
  • The ability to thrive in a fast-paced environment
What We Offer
  • A competitive salary range of $122,000 - $165,000
  • A comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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