Customer Success Manager
2 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.
The ideal candidate will have a proven track record of building and maintaining strong relationships with customers, identifying opportunities for growth and improvement, and developing and implementing strategies to drive customer success.
This role requires a strong understanding of customer needs, a consultative approach, and excellent communication and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities- Manage customer relationships and develop strategies to drive customer success
- Identify opportunities for growth and improvement and develop plans to address them
- Develop and implement strategies to drive customer retention and growth
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Monitor customer health and create risk mitigation plans where needed
- 3+ years of experience in a client-facing/account management role
- Business savvy with consultative, problem-solving, and issue resolution skills
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- Excellent phone, written, and verbal communication skills
- The ability to thrive in a fast-paced environment
- A competitive salary range of $122,000 - $165,000
- A comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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