Program Coordinator

6 days ago


Lake Zurich, Illinois, United States MAT Holdings, Inc Full time
Job Summary

As a key member of our Aftermarket Braking Division team at MAT Holdings, Inc., you will play a vital role in ensuring seamless customer satisfaction. Your primary responsibilities will include reviewing and entering new orders, making changes to existing orders, and reviewing transactional information. You will also perform administrative tasks, such as telephone support, data entry, and customer communication.

Key Responsibilities
  • Customer Communication: Collaborate with the logistics team and customer service teams to meet the total customer satisfaction goal.
  • Program Planning: Work with customers to respond to RFQs and develop program plans.
  • Vendor Management: Communicate with vendors to meet all customers' needs.
  • Program Tracking: Maintain accurate program tracking files.
  • Regular Meetings: Schedule regular meetings with customers and vendors to ensure successful project execution.
Additional Responsibilities
  • Project Management: Assist with the management of larger PM assignments by performing assigned tasks and managing the day-to-day activities of the cross-functional team.
  • Deliverables Planning: Develop planning of customer deliverables, including research, analysis, writing, document review, or task management.
  • Progress Monitoring: Closely monitor team progress and report questions or concerns to the project manager.
  • Task Management: Manage one or more smaller-scale PM assignments.
Requirements
  • Excellent Communication Skills: Possess excellent written and verbal communication skills with the ability to present data in an organized manner.
  • Team Player: Demonstrate self-motivation and teamwork skills.
  • Results-Driven: Deliver on commitments, have strong follow-up skills, and show consistency between words and actions.
  • Organizational Skills: Possess highly organized, results-driven, and analytical skills to understand the correlation between sales history, market demand, and forecast.
  • Technical Skills: Be proficient in Microsoft Office Software, including Excel, Word, and PowerPoint.

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