Technical Support Specialist
2 weeks ago
CANDIDATES MUST RESIDE IN THE DFW AREA. Although this role is primarily remote, attendance in the office will be necessary three times a month.
Position Overview:
The Service Desk Analyst is tasked with a diverse range of responsibilities, primarily focused on managing incoming communications through phone calls, emails, and chat platforms.
This position is dedicated to assisting end users, predominantly located within the United States.Inquiries can range from simple password resets to more complex troubleshooting and issue resolution.
Qualifications:
- 1-2 years of experience in a helpdesk or call center environment
- 1-2 years of familiarity with help desk ticketing systems, such as Service Now
- Experience in supporting remote end users
- Ability to work effectively in a remote team setting
Technical Skills:
- Proficient in diagnosing common Windows-related issues
- Understanding of Active Directory
- Knowledge of Domain hierarchy
- Familiarity with Microsoft Windows operating systems
Proficiency in Microsoft Office Suite:
- Word
- Excel
- Outlook
- PowerPoint
Experience with Remote Meeting Tools:
- Microsoft Teams
- Cisco WebEx
- Zoom
Communication Skills:
Strong written and verbal communication abilities are essential. The candidate should be capable of learning and troubleshooting custom applications.
Interpersonal Skills:
Demonstrated ability to engage with a diverse range of end users, including those with limited technical knowledge. The candidate must possess:
- Active listening skills to comprehend user needs and perspectives
- A sense of urgency in providing support to restore user functionality
Hardware Requirements:
The successful applicant will work remotely as part of a larger team. While a company laptop will be provided, candidates must ensure they have:
- A secure and quiet workspace
- A personal high-speed internet connection (no hotspots or public internet)
- A cell phone with reliable reception
- Audio equipment for clear communication, with a USB headset provided by the company
About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
As a leader in Full-Stack Technology Services, Talent Services, and real-world application, we work alongside progressive leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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