Sales Associate
4 weeks ago
We are seeking a highly motivated and experienced Sales Associate to join our team at the Hermes boutique in Tom Bradley International Terminal at Los Angeles International Airport. As a Sales Associate, you will be the brand ambassador, providing a one-on-one luxury selling experience for our customers. You will work on the sales floor, building customer loyalty and relationships while meeting sales and productivity targets.
Key Responsibilities
- Assist customers in selecting, purchasing, and refunding merchandise while demonstrating excellent customer service.
- Complete customer transactions in a professional and timely manner.
- Identify customer temperaments and recommend products that suit their style.
- Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if necessary.
- Build clientele in a high-profile, high-volume location.
- Ensure floor presentation meets or exceeds brand and DFS requirements.
- Maintain reasonable stock levels of all merchandise in the department.
- Be familiar with the store layout; direct customers to merchandise, services, and facilities as appropriate.
- Assist the Management team in the coordination and execution of merchandising activities, e.g., inventory management, promotional activities, and merchandise stock flow.
- High School diploma or equivalent work experience sufficient to perform the essential functions of the job.
- 2-4 years of sales experience in a luxury retail environment; luxury fashion, fine jewelry, and watches sales experience is preferred.
- Knowledge of fashion and luxury industry.
- Comfortable with one-on-one elevated customer service and commission environment.
- Familiar with using the POS Terminal; with accurate and quick transaction handling ability.
- High energy level, have a positive approach to job and group responsibilities.
- Ability to work flexible hours/shifts, including weekends, nights, and holidays.
- Secondary language speaking beneficial, but not required.
- Day One Health Benefits.
- 401k Plan Contributions.
- Paid Time Off.
- Paid Holidays.
- Monthly Commission/Incentives.
- Parking Reimbursement.
- Employee Discounts.
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