Warehouse Operations Coordinator
3 days ago
A. Duie Pyle, a family-owned business since 1924, offers a range of integrated transportation and distribution solutions throughout the Northeast. Our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations enable us to provide flexible and seamless integrated solutions tailored to our customers' needs.
Key Responsibilities:- Interact with customers via phone, fax, and email to provide information, resolve issues, and handle requests.
- Work on the warehouse floor when needed, ensuring a collaborative and dynamic work environment.
- Schedule pick-ups, trace shipments, provide shipment ETAs, rate quotes, and freight charges.
- Coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
- Schedule delivery appointments and handle re-consignments.
- Coordinate communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
- Ensure accurate billing of shipments.
- Compile and deliver custom reports, perform daily audits of reports.
- Document all customer interactions for follow-up and record-keeping purposes.
- Experience in a fast-paced work environment with strong attention to detail.
- Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills.
- Ability to prioritize tasks, meet deadlines, and work effectively as an individual contributor or as part of a team.
- Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.
- Minimum 1 year of prior customer service experience.
- Medical, Dental, Vision, and Life Insurance.
- 8 paid annual holidays, in addition to vacation and personal time off.
- Paid Vacation and Personal Time.
- 401(k) with company match.
- Weekly pay via Direct Deposit.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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