Automotive Customer Service Representative

4 weeks ago

Melbourne, Florida, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team at Percepta. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and driving sales growth for our clients.

Key Responsibilities
  • Provide professional sales support to online customers, utilizing phone, email, and chat channels to resolve inquiries and drive sales.
  • Utilize multiple systems to provide prompt, courteous, and accurate information to customers.
  • Resolve complex customer interactions using the appropriate escalation process.
  • Collaborate with subject matter experts and team leads to resolve customer concerns and improve sales outcomes.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Participate in daily information exchanges to stay up-to-date on processes and procedures.
  • Support and advocate for consumer sales and product inquiries.
  • Assist in the development of problem-solving techniques for newly discovered issues.
  • Maintain exceptional product knowledge to support customer sales and inquiries.
Requirements
  • High school diploma (required); some college or vocational training preferred.
  • Strong problem-solving and troubleshooting experience.
  • Sales experience (required).
  • Automotive background is preferred.
  • Parts/Service Advisor experience is preferred.
  • Solid keyboard skills (30 WPM with 80%) and experience using CRM software.
  • Must be fluent in English (written and verbal).
  • Exceptional communication skills.
  • Ability to document reference materials.
  • Strong computer and Internet skills.
  • Strong Customer Service skills.
  • Ability to navigate for customers who are having difficulty locating parts.
  • Ability to advise and educate customers in a way they can understand.
  • Possess patience when locating parts or catalog items for non-technical customers.
  • Ability to learn quickly and eagerness to learn new problem-solving techniques.
  • Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment.
  • Ability to work with minimum supervision, multi-task, problem-solve, and prioritize.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
What We Offer
  • Starting pay rate of $15.00 per hour.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).
About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • A Culture of Service - to be treated like you are the customer from day one.
  • Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions.
  • Respect - a team that is accountable, dependable, and gives you their full attention.
  • Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth - lots of learning opportunities for aspiring minds.
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

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