Customer Service Representative

4 weeks ago


Melbourne, Florida, United States Orion180 Full time

Customer Service Representative Job Description

Orion180 is a premier insurance solution provider seeking a skilled Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences by supporting and empowering agents and policyholders.

Key Responsibilities:

  • Provide top-tier service by navigating multiple computer applications with speed and accuracy.
  • Research and identify solutions using advanced computer-based resources.
  • Work in a paperless environment, prioritizing customer privacy and security.
  • Learn and apply multiple underwriting guides and manuals.
  • Review completed inspections and make decisions on insurance risks.
  • Process acceptable risks through our system and prepare necessary documents for those that are not.
  • Handle emails and phone calls from agents and policyholders with professionalism and care.

Requirements:

  • High school diploma or GED required; must be at least 18 years old.
  • Preferred: Experience in Personal Lines insurance and familiarity with customer databases or comparable technology.
  • Licensing: Ability to obtain a 440, 2044, or 220 Property Casualty License within 60 days.
  • Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
  • Technical Proficiency: Experience with Microsoft Office software and insurance databases.
  • Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

Why Orion180?

At Orion180, we believe in nurturing talent and providing the tools you need to succeed. As a Customer Service Representative, you will receive comprehensive training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development.



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