Customer Service Representative
3 weeks ago
At Percepta, we strive to deliver exceptional customer experiences. As a Customer Service Representative, you will be part of a team that creates and implements solutions to meet customer needs, while fostering a culture of service and teamwork.
Key Responsibilities:
- Provide timely and professional customer service via phone, email, and chat.
- Resolve customer inquiries and concerns in a prompt and efficient manner.
- Communicate effectively with customers, dealerships, and internal teams to ensure seamless customer experiences.
- Utilize desktop applications, such as CRM and Intranet, to manage customer interactions and resolve issues.
- Document customer contacts and follow-up activities in the CRM system.
- Collaborate with team members to achieve business performance goals and support customer satisfaction initiatives.
Requirements:
- High school diploma or equivalent required.
- Minimum one year of customer service experience preferred.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and knowledge of CRM systems.
About Percepta:
Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values include a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation. We offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package.
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