Senior IT Support Engineer
20 hours ago
Halcyon Financial Technology is seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our financial services clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide high-quality support to clients on-site and remotely
- Build and maintain trust and rapport with clients
- Drive the adoption of leading-edge cloud technologies
- Monitor and support modern cloud systems and infrastructure
- Design, implement, and maintain clients' infrastructure, applications, and system management tools
- Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
- Collaborate with other team members to find the best solutions for our clients
Requirements:
- 6+ years of recent end-user technical support experience
- Extensive macOS and Windows Desktop experience
- Experience with Microsoft related technologies
- Experience implementing and supporting networks
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication
- Ability to thrive in a fast-paced environment and work effectively under pressure
Benefits:
- Exposure to cloud technologies
- Part of a team of senior technicians
- Generous compensation
- Best-in-class benefits
- Opportunities to earn technical certifications
Halcyon Financial Technology is a leading provider of IT solutions to the financial services industry. We are committed to delivering exceptional service and support to our clients. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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