Senior IT Support Specialist
4 weeks ago
Halcyon Financial Technology is seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our financial services clients, ensuring their IT systems are running smoothly and efficiently.
As a Senior IT Support Engineer, you will be the primary point of contact for our clients, providing expert-level technical support and guidance on a wide range of IT-related issues. You will work closely with our clients to understand their technical requirements and provide tailored solutions to meet their needs.
Key Responsibilities:
- Provide high-quality technical support to our financial services clients
- Design, implement, and maintain clients' infrastructure, applications, and system management tools
- Monitor and support modern cloud systems and infrastructure
- Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
- Collaborate with other team members to find the best solutions for our clients
Requirements:
- 6+ years of recent end-user technical support experience, including providing support to executive-level users
- Extensive macOS and Windows Desktop experience
- Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
- Experience implementing and supporting networks, including switches, firewalls, and a good knowledge of TCP/IP, DHCP, and DNS
- Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO, and MFA
Benefits:
- Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
- Part of a team of senior technicians that aim to deliver exceptional service
- Generous compensation
- Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
- 4 weeks PTO and 10 paid holidays
- 401k employer contribution starting at 6 months of employment
- Quarterly bonus
- Opportunities to earn technical certifications
- 1% of profits contributed to non-profits every quarter
- Great Place to Work Certified
Halcyon Financial Technology is a leading provider of IT solutions to the financial services industry. We are committed to delivering exceptional service and support to our clients, and we are seeking a highly skilled Senior IT Support Engineer to join our team.
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