Service Delivery Management, IT Operations Specialist

4 weeks ago


Tampa, Florida, United States MUFG Full time

Job Summary:

As an IT Operations and Support Specialist at MUFG, you will play a critical role in supporting the Service Operations Department with day-to-day operations, business engagement support, and program management.

With a focus on ITSM (Incident, Change, and Problem Management), you will have extensive knowledge of IT Operations and be able to function with technology applications supporting the portfolios, including Service Now, CA7, Autosys, and operations monitoring systems.

You will drive Program and Project Management initiatives, providing management reporting, adhering to KPIs, and defining metrics. Additionally, you will identify areas for improvement and ensure adherence to established procedures, working closely with management to implement and lead new projects as part of MUFG's strategic vision.

Key Responsibilities:

  • Support day-to-day operations and business engagement
  • Manage ITSM processes, including Incident, Change, and Problem Management
  • Drive Program and Project Management initiatives
  • Provide management reporting and define metrics
  • Identify areas for improvement and ensure adherence to established procedures

Requirements:

  • 10+ years of in-depth IT Operations and Production Support knowledge
  • Experience in Enterprise IT operations, monitoring practices, and technologies for successful IT service delivery
  • Proficient with applying Service Operations concepts to industry standard frameworks and leading best practices to improve business performance
  • Strong knowledge of Production Batch Scheduling, Transmission Services, Application Support
  • General knowledge of applications associated within this support function – CA7, CA Autosys, Sterling/File Transmissions, Service Now, Dynatrace

What We Offer:

MUFG offers a competitive benefits package, including comprehensive health and wellness benefits, retirement plans, educational assistance, and training programs. Additionally, our Total Rewards program provides colleagues with a competitive salary range, discretionary performance-based bonus, and incentive compensation.

Why MUFG:

MUFG is a leading financial group with a strong commitment to diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.

Our Culture Principles:

MUFG's Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them.



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