Housekeeping Team Leader

2 weeks ago


Albuquerque, New Mexico, United States Heritage Hotels & Resorts Full time
Job Overview

Join Heritage Hotels & Resorts in a role that emphasizes a commitment to excellence and guest satisfaction. We provide a supportive work atmosphere that prioritizes employee well-being, offering flexible schedules and exceptional benefits, including significant discounts on accommodations and dining across our establishments.

Position Summary: The Housekeeping Supervisor/Inspector plays a crucial role in upholding the cleanliness and quality standards of our properties. Reporting to the Regional Housekeeping Manager, this position is vital in delivering memorable experiences for our guests.

Key Responsibilities:

  • Assist in the development and execution of training programs for housekeeping staff to achieve cleanliness and service objectives.
  • Foster a positive and professional environment for team members and guests alike.
  • Set performance goals aligned with the vision and objectives of Heritage Hotels & Resorts.
  • Ensure adherence to safety regulations, operational policies, and brand standards.
  • Guide team members in achieving daily cleaning targets, ensuring all accommodations are ready by check-in time.
  • Prepare work assignments based on occupancy and cleaning needs.
  • Delegate tasks to staff and evaluate their work for compliance with cleanliness standards.
  • Notify management of rooms that are ready for guest occupancy.
  • Train and mentor team members to enhance guest experiences and maintain a clean environment.
  • Oversee the cleanliness of guest rooms and public areas, ensuring they are welcoming and presentable.
  • Implement procedures for handling lost and found items securely.
  • Address and resolve any issues that may arise during operations.
  • Adjust staffing levels based on occupancy and event schedules.
  • Initiate regular cleaning of carpets, drapes, and upholstery as needed.
  • Comply with all health and safety regulations, including the use of Personal Protective Equipment (PPE).
  • Perform additional duties as required to support the overall functions of the position.

Qualifications:

  • Willingness to work flexible hours, including weekends and holidays.
  • Ability to stand for extended periods and lift up to 40 pounds regularly.
  • Strong verbal communication skills and the ability to manage multiple tasks.
  • 1-2 years of relevant experience in housekeeping or hospitality preferred.
  • High school diploma or equivalent; an associate's degree in Management or Hospitality is advantageous.

Heritage Hotels & Resorts Inc. is committed to diversity and is an Equal Opportunity Employer.



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