Housekeeping Team Leader

2 weeks ago


Albuquerque, New Mexico, United States Heritage Hotels & Resorts Full time

Job Type

Full-time

Description

JOIN A DYNAMIC TEAM WITH HERITAGE HOTELS & RESORTS
We pride ourselves on fostering a work atmosphere that prioritizes employee satisfaction, offering flexible schedules and exceptional benefits, including substantial discounts on accommodations and dining at our diverse establishments throughout New Mexico.
Full-time Hourly Position starting at $17.00 hourly DOE plus benefits.

Position Overview: The Housekeeping Team Leader will operate under the guidance of the Regional Housekeeping Manager, ensuring the property maintains the highest standards of cleanliness and quality. This role is vital in helping Heritage Hotels & Resorts deliver memorable experiences for our guests.

Supervisory Duties: Oversee housekeeping personnel at the assigned location during shifts.

Key Responsibilities:

  • Collaborate with the Regional Housekeeping Manager.
  • Assist in the development, execution, and training initiatives for housekeeping staff to meet cleanliness, safety, and service benchmarks.
  • Foster a positive and professional environment for team members and guests.
  • Establish performance objectives aligned with Heritage's mission and vision.
  • Ensure adherence to safety, legal, operational, labor, and brand policies.
  • Guide team members to achieve daily objectives and guarantee that all accommodations are cleaned by the designated check-in time.
  • Compile lists of vacant rooms needing immediate attention and upcoming check-outs to allocate work assignments effectively.
  • Delegate tasks to staff and assess their work for compliance with cleanliness standards.
  • Report any discrepancies to management as necessary.
  • Notify management or front desk of rooms that are ready for guests.
  • Train, mentor, and lead team members to deliver outstanding guest experiences and maintain a pristine environment.
  • Ensure guest rooms and common areas are kept in a clean, comfortable, and marketable condition.
  • Implement standard procedures for handling lost and found items.
  • Proactively address any issues that arise and manage challenging situations effectively.
  • Review occupancy and event schedules to adjust staffing levels accordingly.
  • Initiate ongoing cleaning of carpets, drapes, windows, and upholstery.
  • Comply with all health and safety regulations, including PPE protocols.
  • Perform other duties as assigned that align with the responsibilities of this role.
Qualifications:
  • Willingness to work flexible hours, including weekends and holidays.
  • Ability to stand for extended periods and lift/push/carry over 40 pounds regularly.
  • Strong verbal communication skills and the ability to multitask.
  • 1-2 years of relevant experience or a combination of education and experience; prior housekeeping or hospitality experience is preferred.
  • High school diploma or equivalent; an associate's degree in Management or Hospitality is a plus.
Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Salary Information:

$15-$17 hourly DOE.

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