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Compensation Adjuster Position for Claims Excellence
2 months ago
**Job Summary:**
We are seeking a skilled Compensation Adjuster to support our Property Claims operation in California. This role involves handling claims reported on Homeowner policies written by the Interinsurance Exchange, ensuring compliance with regulatory and statutory requirements. The position requires the handling of claims of low to moderate complexities.
The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage evaluation, claims resolution, and negotiation strategies. Employing discretion and independent judgment ensures compliance with state and federal laws. Technical and customer service best practices are applied in accordance with company guidelines.
Key Responsibilities:
- Conduct phone investigations to determine coverage and damages, identifying and obtaining statements from insureds, vendors, and witnesses. Maintain proper activities and service levels.
- Communicate and interact with various individuals, including members, insureds, and claimants. Explain policy coverages, benefits, and claims process either verbally or in writing, complying with regulatory and statutory requirements. Recognize and address common coverage issues.
- Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage.
- Coordinate with internal and external departments as required.
- May attend and participate in legal proceedings.
- Respond quickly to insured needs and problems.
Qualifications and Requirements:
To be successful in this role, you should have a bachelor's degree or equivalent combination of education and experience. Prior claims handling experience is preferred, but not necessary. You should be able to communicate clearly, professionally, and empathetically on every interaction.
A working knowledge of claims administration best practices and procedures is essential. General knowledge of fault assessment, negligence, and subrogation principles is desired. Proficiency in Microsoft Office suite, general computer software, and claims software is required. Motivated and accountable team players with excellent time management skills will excel in this position.
Compensation and Benefits:
This compensation adjuster position offers a competitive salary range of $70,000 - $90,000 per year, depending on experience. Our comprehensive benefits package includes health coverage, 401(K) saving plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts.
About Us:
Auto Club Enterprises is the largest federation of AAA clubs in the nation, serving 17 million members across 21 states. We pride ourselves on embracing diversity and supporting different cultures, backgrounds, personalities, and strengths. When we work together, we deliver legendary, lifetime service to our members. Join us in providing peace of mind and value to our members through dedicated employees like you.
