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Client Care Coordinator/Office Administrator

1 month ago

Rochester, Minnesota, United States Paul Davis Restoration Full time

Job Summary: We are seeking a highly organized and detail-oriented Client Care Coordinator/Office Administrator to join our team at Paul Davis Restoration. The successful candidate will provide exceptional customer service, administer and organize mitigation, contents, and reconstruction jobs, and provide support to the team to ensure KPI compliance and overall office administration.

Key Responsibilities:

  • Provide support to the team to ensure KPI compliance and overall office administration
  • Administer and organize mitigation, contents, and reconstruction jobs
  • Provide exceptional customer service and ensure client needs are met from start to completion of job
  • Complete job notes in operating systems and create new loss (jobs and projects) files
  • Assist with collection calls for the Accounts Receivable department and confirm written payment schedule and collection of deductibles
  • Run reports in main operating system, RMS, and confirm that current jobs are on schedule
  • Assist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information

Requirements:

  • High School Diploma or equivalent; Bachelor's degree preferred
  • Excellent administrative and process skills
  • Customer Service Experience
  • Three plus years of experience in an Administrative Position
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive
  • Ability to provide/coordinate IT support within the local office setting and home office in MSP

Compensation: $35,000-$45,000

About Us: Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction, and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.