Member Services Recovery Team

1 week ago


Dallas, Texas, United States Cowboys Fit Full time
Job Title: Recovery Lounge Team

Company: Cowboys Fit

Directly Reports to: Operations Manager

Department: Operations

JOB DESCRIPTION

The Recovery Lounge Team Member is crucial in delivering an outstanding front-line experience for our members and guests, significantly contributing to the overall success of the organization. Our Recovery Lounge Team serves as the initial point of contact for anyone entering our facility, ensuring a warm welcome and providing assistance to all members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

As the core of the lounge, Recovery Lounge Team members are responsible for:
  • Keeping up-to-date with all Recovery services and promotional offers.
  • Engaging with new members to facilitate their access to complimentary services.
  • Guiding members and guests on services tailored to help them achieve their wellness objectives.
  • Promoting sales and ensuring the Lounge is equipped with the necessary tools and knowledge to effectively market packages and retail items.
  • Assisting with the upkeep, delivery, and operation of Cryo chambers and tanks.
  • Verifying that all members and guests check in and maintain active memberships.
  • Collecting dues and updating billing information as needed.
  • Addressing inquiries and concerns from members and guests.
  • Reporting issues promptly.
  • Contributing to the maintenance of cleanliness standards throughout the facility.
  • Supporting other departments as required.
  • Participating in all mandatory meetings.
  • Maintaining a thorough understanding of Cowboys Fit as an organization, along with its services and promotions.
  • Staying proficient in policies and guidelines as outlined in the Member Services and Recovery Playbook.
This position description aims to outline the general nature and level of work performed by individuals assigned to this role. It is not intended to encompass all duties and responsibilities. The sequence of duties and responsibilities is not indicative of their significance. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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