Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Ferguson PLC. As a key member of our showroom team, you will be responsible for providing exceptional customer service, growing knowledge of our product offerings, and working closely with our sales team to ensure seamless customer experiences.
Responsibilities:
- Greet customers and maintain a welcoming showroom environment
- Assist customers with product inquiries and provide expert advice
- Grow knowledge of our product offerings and stay up-to-date on industry trends
- Work collaboratively with our sales team to ensure timely quotations and accurate order processing
- Support efforts of our Outside Sales Associates and maintain accurate vendor information
Requirements:
- A college degree or equivalent industry experience
- Excellent communication, time management, and organizational skills
- Pleasant personality and ability to build strong relationships with customers and colleagues
- Ability to learn quickly and adapt to changing priorities
- Self-motivated and goal-oriented with a strong work ethic
Benefits:
Ferguson PLC offers a competitive benefits package, including medical, dental, vision, retirement savings, paid leave, and employee assistance programs. We are committed to providing a supportive and inclusive work environment that fosters growth and development.
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