Ticketing Services Associate

2 weeks ago


Fort Lauderdale Florida, United States Seminole Gaming Full time

Overview:
At Seminole Gaming, we pride ourselves on providing exceptional entertainment and hospitality experiences. Our flagship venue, the Seminole Hard Rock Hotel & Casino Hollywood, is a premier destination for gaming, dining, and live performances. With a recent expansion, we now offer a diverse range of accommodations and amenities, including upscale guestrooms, luxurious suites, and a vibrant entertainment venue.


Benefits & Perks:
We offer a comprehensive benefits package that includes Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity, and much more. Please visit our website for a complete list of benefits.

Responsibilities:

As a Ticketing Services Associate, you will play a vital role in ensuring a seamless guest experience. Under the guidance of the Box Office Supervisor, your responsibilities will include:

  • Providing excellent customer service through ticket sales and reservations.
  • Adhering to all Gaming Commission Regulations and company policies.
  • Assisting guests with purchasing admission passes and processing various payment methods.
  • Reconciling cash and ticket media in accordance with cash handling guidelines.
  • Addressing guest inquiries regarding lost tickets and issuing refunds as necessary.
  • Conducting daily inspections for safety and cleanliness, reporting any issues.
  • Offering general information to enhance guests' visits.
  • Promoting positive relations with guests and colleagues.
  • Maintaining a clean and safe work environment.
  • Performing additional duties as assigned.

Qualifications:

The ideal candidate will possess a high school diploma or GED, along with one to two years of experience in cashiering or ticketing.

Work Environment:

This position requires frequent standing, walking, and the ability to lift up to 50 pounds. The work environment is fast-paced and may involve exposure to noise and crowds. Effective communication in English is essential for interacting with guests.

Closing:
Seminole Gaming is committed to diversity and inclusion in the workplace. We provide preference in hiring to Native Americans and other federally recognized tribes. All candidates must undergo a background check as part of the employment process, which may include credit and criminal checks, as well as a drug screening.



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