Ticket Coordinator

7 days ago


Fort Meade, Maryland, United States DUIT Full time
Job Summary

We are seeking a highly motivated and detail-oriented Ticket Coordinator to join our team at Davis Unlimited Information Technologies, Inc. (DUIT). As a Ticket Coordinator, you will be responsible for monitoring ticket queues, assigning tickets to support resources, and coordinating ticket resolution activities with end-users.

Key Responsibilities
  • Monitor ticket queues to ensure tickets are assigned, worked, and resolved in accordance with defined Service Level Agreements (SLAs).
  • Assign and prioritize tickets to support resources based on location and required skillset.
  • Notify on-site resources of critical or high-priority tickets.
  • Coordinate ticket resolution activities with end-users, including scheduling on-site visits and follow-up.
  • Maintain proper ticket status for all tickets within a defined queue.
  • Document resolution activities in tickets, including end-user communications and interactions.
Requirements
  • High School/GED required.
  • No experience required for Queue Coordinator 0.
  • For Queue Coordinator 1: 2-4 years of experience in customer service, help desk, or network operations center environment. Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired.
What We Offer
  • Competitive salaries.
  • Great Health/Dental/Vision Benefits.
  • Excellent 401K plans.
  • Limitless environment where you matter.
  • Recognition of outstanding work and other employee incentives.
  • Opportunities for advancement.


  • Fort Meade, Maryland, United States Strategic Ventures Consulting Group LLC Full time

    Job SummaryStrategic Ventures Consulting Group LLC is seeking a highly skilled Cybersecurity Operations Specialist to support the USCYBERCOM Joint Operations Center (JOC) and coordinate daily with the Battle Watch team for support requirements.Key ResponsibilitiesOperate the Automated Message Handling System (AMHS) to release and route received...


  • Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Position OverviewPROGRAM SUMMARY: The Defense Enclave Services initiative aims to consolidate the Department of Defense's Fourth Estate Defense Agencies and Field Activities' shared information technology systems, personnel, functions, and program elements under the guidance of DISA's Fourth Estate Network Optimization program office.CLEARANCE...

  • Ticket Management

    2 months ago


    Fort Meade, United States Carson Solutions Full time

    **Ticket Management - Service Delivery Coordinator** Fort Meade, MD Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets Verify tickets for correct routing and research and reroute incorrectly routed tickets Update ticket status and provide work documentation on HD and SR tickets Prioritize and assign...


  • Fort Wayne, Indiana, United States Credit Union of Texas Event Center Full time

    Job SummaryThe Credit Union of Texas Event Center is seeking a highly skilled and experienced Ticket Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the box office, ensuring seamless event execution, and providing exceptional customer service to our...


  • Meade, United States SOS International LLC Full time

    OverviewSOS International LLC (SOSi) is seeking an experienced FM/FTX Maintenance Coordinator to join our team in Fort Meade, MD.Essential Job Duties Review incoming service tickets and determine appropriate level of maintenance. Track work orders and close them upon completion. Provide the government monthly status reports of all open tickets. Inspect the...


  • Fort Meade, United States Strategic Ventures Consulting Group LLC Full time

    Job DescriptionJob DescriptionDescription:Position Description:This position directly supports the USCYBERCOM Joint Operations Center (JOC) and coordinates daily with the Battle Watch team for support requirements. This position provides mission essential coverage to support cyberspace operations 24x7x365. Responsibilities include (but not limited to):·...


  • Fort Meade, United States SAIC Full time

    DescriptionSAIC is seeking a Crisis, Contingency, and Emergency Services (CCES) Watch Stander to be located at Fort Meade, Maryland. This position directly supports the USCYBERCOM Joint Operations Center (JOC) and coordinates daily with the Battle Watch team for support requirements. This position provides mission essential coverage to support cyberspace...


  • Fort Meade, United States Competitive Range Solutions LLC Full time

    Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment. Competitive Range Solutions requires the expertise of a talented and...


  • Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionThe Cybersecurity Process Engineer – Senior provides cybersecurity expertise and Service Management process guidance to support the Defense Information System Agency (DISA) technology infrastructure. Assesses system risks and facilitate remediation of security vulnerabilities. Using ITSM process experience, report on...


  • Fort Myers, United States teamworkonline Full time

     Start: January 2025 | End: March 2025DEPARTMENT OVERVIEW:The Boston Red Sox Florida Operations Team is dedicated to providing a world class environment while serving Baseball Player Development and the community of Southwest Florida. Our year-round focus of baseball, business development, and philanthropic engagement guide our commitment to winning...


  • Fort Worth, Texas, United States Dickies Arena Full time

    Position Title: Premium Sales CoordinatorDepartment: MarketingOverview: We are looking for a dedicated Premium Sales Coordinator to enhance our sales initiatives and provide exceptional service to our esteemed clientele.Role Summary: The Premium Sales Coordinator plays a crucial role in supporting sales activities, maintaining relationships with existing...


  • Fort Worth, Texas, United States Dickies Arena Full time

    Position Title: Premium Sales CoordinatorDepartment: MarketingOverview: The Premium Sales Coordinator plays a crucial role in enhancing the sales initiatives and providing exceptional service to our esteemed clientele. This position is essential for maintaining strong relationships with clients and ensuring high retention rates for premium seating...


  • Fort Meade, United States SAIC Full time

    DescriptionSAIC is seeking a Crisis, Contingency, and Emergency Services (CCES) Watch Stander to be located at Fort Meade, Maryland. This position directly supports the USCYBERCOM Joint Operations Center (JOC) and coordinates daily with the Battle Watch team for support requirements. This position provides mission essential coverage to support cyberspace...

  • Service Coordinator

    7 days ago


    Fort Dodge, United States Claas Full time

    Job Description:The Service Coordinator provides the first line of support to our customers for all support related inquiries. In this role, the Service Coordinator successfully diagnoses and triages customer?s in-bound communication and coordinates with a fleet of Field Service Engineers to provide a swift resolution for the customer.???Acts a first...


  • Fort Meade, United States SAIC Full time

    Description SAIC is seeking a Crisis, Contingency, and Emergency Services (CCES) Watch Stander to be located at Fort Meade, Maryland . This position directly supports the USCYBERCOM Joint Operations Center (JOC) and coordinates daily with the Battle Watch team for support requirements. This position provides mission essential coverage to support cyberspace...


  • Fort Myers, United States Boston Red Sox Full time

    RESPONSIBILITIESCoordinate groups with Security, Day of Game Management, and Full-Time StaffKeep track, organize, and continuously update the master spreadsheet with Day of game accountsSet up & break down promotional areas, hospitality spaces, and pre/post-game eventsCoordinate scoreboard messaging, pregame field events, and post-game photos Send Day of...


  • Fort Myers, Florida, United States Brightwater Lagoon Full time

    Join the Brightwater Lagoon Team We are excited to expand our workforce and are looking for enthusiastic individuals to help us deliver an unforgettable lagoon experience. If you have a passion for hospitality and a commitment to excellence, we invite you to consider the role of Guest Services Operations Coordinator.POSITION SUMMARY: The Guest Services...


  • Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionThe Information Assurance Engineer determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support...


  • Fort Mill, United States Winthrop University Full time

    Posting Details Position Information Winthrop Position Title Coordinator of Marketing & Fan Engagement State Title Public Information Coordinator State Class Code BC20 State Pay Band 05 Annual Salary/Hiring Range $45,125 Job Purpose Under the direction of the Assistant Athletic Director (AD) for External Affairs, the Coordinator of Marketing & Fan Engagement...


  • Fort Mill, United States Winthrop University Full time

    Posting Details Position Information Winthrop Position Title Coordinator of Marketing & Fan Engagement State Title Public Information Coordinator State Class Code BC20 State Pay Band 05 Annual Salary/Hiring Range $45,125 Job Purpose Under the direction of the Assistant Athletic Director (AD) for External Affairs, the Coordinator of Marketing & Fan Engagement...


  • Fort Worth, United States Dickies Arena Full time

    **Premium Sales Coordinator** **Department:** Marketing **Location:** Fort Worth, TX **PREMIUM SALES COORDINATOR** **Trail Drive Management Corp. Dickies Arena of Fort Worth, TX** Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of...

  • Desktop Engineer

    3 months ago


    Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionDISA DES - Desktop Hardware Engineer GES is seeking a Tier III Desktop Hardware Engineer for the DISA DES program. Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May...