Business Analyst

5 days ago


Plano, Texas, United States eTeam Inc Full time
About the Role

eTeam Inc is seeking a highly skilled Business Analyst to join our team in the Purchasing Card Program Administration department. As a Business Analyst, you will play a critical role in managing and resolving customer requests, processing new card applications, and administering 1700 Purchase Cards.

Key Responsibilities
  • Customer Service: Manage and resolve customer requests/questions for Client Pcard/Fuel card programs using 1TS Ticketing system
  • Account Management: Manage and trouble-shoot account issues including passwords reset, guiding users to utilize the Client Reconciliation tool, and ensuring their account profiles are up to date when key data changes
  • New Card Applications: Manage the processing of new card applications, including monitoring activities until card issuance
  • Pcard System Administration: Serve as the Pcard system administrator (using Client Reconciliation tool) to manage individual Pcard accounts data, and review monthly transactions to ensure payments to Client is timely and correctly processed
  • Reporting and Analysis: Review all relevant BOT output reports daily, weekly, and monthly to monitor compliance and proactively process/maintenance employees' accounts based on Exiting/LOA status change
  • Ad-hoc Reporting: Create ad-hoc reports related to cardholders and transactions as needed
  • Card Spend Analysis: Analyze card spend data to mitigate high-risk, non-compliant purchases to support and increase customers awareness of program's policy and process procedures
  • Cards Affirmation Process: Conduct annual Cards Affirmation process, including initiating and tracking the receipt of AdobeSign from active card holders and approvers, and close out inactive/un-responsive accounts
  • Audit Support: Support Audit requests, and proactively develop/enhance program controls to mitigate risks or fraudulent activities
  • Process Improvement: Actively participate in process improvement projects related to the Client card programs
  • Corporate Travel Card Program Support: Serve as the back-up resource to the Corporate Travel Card program analyst in managing 1TS tickets on Flex schedule rotation
Requirements
  • Strong MS Excel Skills: Strong MS Excel (VLOOKUP, Pivot) skills
  • Analytical Skills: Great analytical skills to understand the issue of the customer and resolve it
  • Storytelling Skills: Storytelling skills
  • Independence: Should not need much hand holding and be able to put the pieces together and connect the dots
  • Education: College degree
Preferred Skills
  • Bachelor's Degree: Bachelor's Degree
  • Accounting Knowledge: Knowledge of Accounting, SAP and Ariba is highly preferred
  • Proprietary System Knowledge: Proprietary system Client – preferred but Manager will be helping the candidate learn about this during the project


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