Service Appointment Coordinator

3 weeks ago


Hampton, Virginia, United States Mercedes Benz of Hampton Full time
Service Appointment Coordinator Job Description

Are you a customer service enthusiast with excellent communication skills?
Do you thrive in a fast-paced environment with multiple priorities?
Are you a team player with a passion for delivering exceptional service?

As a Service Appointment Coordinator at Mercedes Benz of Hampton, you will be responsible for managing inbound and outbound calls with clients to schedule service appointments, while providing top-notch customer service.

Key Responsibilities:

  • Manage phone calls and emails from clients to schedule service appointments
  • Provide exceptional customer service to ensure client satisfaction
  • Work closely with the service staff to ensure seamless appointment scheduling
  • Ensure accurate and timely communication with clients and internal teams
  • Meet or exceed performance metrics for appointment scheduling and customer satisfaction

What We Offer:

  • Competitive salary and performance-based pay
  • Medical, dental, and vision insurance
  • 401K plan and paid time off
  • Opportunities for growth and professional development
  • A supportive and dynamic work environment

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and customer service skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Valid driver's license and ability to pass a background check

Mercedes Benz of Hampton is an equal opportunity employer and welcomes applications from diverse candidates.



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