Service Appointment Coordinator
3 weeks ago
Are you a customer service enthusiast with excellent communication skills?
Do you thrive in a fast-paced environment with multiple priorities?
Are you a team player with a passion for delivering exceptional service?
As a Service Appointment Coordinator at Mercedes Benz of Hampton, you will be responsible for managing inbound and outbound calls with clients to schedule service appointments, while providing top-notch customer service.
Key Responsibilities:
- Manage phone calls and emails from clients to schedule service appointments
- Provide exceptional customer service to ensure client satisfaction
- Work closely with the service staff to ensure seamless appointment scheduling
- Ensure accurate and timely communication with clients and internal teams
- Meet or exceed performance metrics for appointment scheduling and customer satisfaction
What We Offer:
- Competitive salary and performance-based pay
- Medical, dental, and vision insurance
- 401K plan and paid time off
- Opportunities for growth and professional development
- A supportive and dynamic work environment
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Valid driver's license and ability to pass a background check
Mercedes Benz of Hampton is an equal opportunity employer and welcomes applications from diverse candidates.
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