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Client Relations Manager

2 months ago

Southaven, Mississippi, United States MAPCO Full time
Customer Service Leader Position Overview:

As a Customer Service Leader at MAPCO, you will play a vital role in ensuring exceptional service delivery. Your responsibilities will include:

  • Upholding the company's customer service standards.
  • Implementing cash management policies and procedures.
  • Complying with all relevant laws and regulations for government-regulated products and services.
  • Following safety protocols established by the company and health authorities regarding food handling.
  • Conducting thorough cleaning of the store's interior and exterior in line with company standards.
  • Managing stock levels and ensuring proper rotation of products, including those in coolers and freezers.
  • Completing training programs and achieving minimum performance benchmarks.
  • Adhering to the company's code of conduct and ethical guidelines.
  • Inspiring sales associates to enhance store sales and profitability through effective selling techniques.
  • Assisting the store manager in recruiting, developing, and training team members to meet company expectations.
  • Performing additional tasks as assigned.

Key Competencies:
Time Management:
  • Efficiently utilizing time and prioritizing tasks effectively.
  • Focusing on critical priorities while managing a diverse range of activities.
  • Achieving more in less time compared to peers.
Action Orientation:
  • Demonstrating a strong work ethic and seizing opportunities proactively.
  • Willingness to act with minimal planning.
Customer Orientation:
  • Committing to understanding and meeting the needs of both internal and external customers.
  • Gathering firsthand customer feedback to drive improvements in services and products.
Determination:
  • Approaching tasks with energy and a strong drive to complete them.
  • Persisting through challenges and setbacks.

Physical Requirements:
  • Standing/Walking: 50%
  • Lifting: Up to 40 pounds: 10%
  • Bending: 10%
  • Sitting: 10%
  • Squatting/Stooping: 5%
  • Climbing: 5%
  • Reaching: 10%
  • Ability to thrive in a fast-paced environment requiring prolonged periods on your feet.

Travel and Hazardous Materials:
0 overnight stays per year. Handling hazardous materials: 5%.

Qualifications:
  • Previous customer service experience preferred.
  • Ability to multitask effectively.
  • Proficient in reading, understanding, and speaking English at an eighth-grade level.
  • Basic math skills required.
  • Familiarity with computer and point-of-sale systems.

MAPCO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Disabled/Veterans.