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Tax Office Manager

1 month ago


Southaven, Mississippi, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring exceptional client experiences and providing daily operations direction for the tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in executing Service Standards and client service expectations
  • Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines
  • Communicate essential information to office associates through daily huddles
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule
About Us

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We welcome and celebrate diversity in the workplace and are an equal opportunity employer. If you're looking to make an impact, H&R Block is the place for you.