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Tax Office Manager
1 month ago
We are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring exceptional client experiences and providing daily operations direction for the tax office.
Key Responsibilities- Support the Multi-Unit Team Leader in executing Service Standards and client service expectations
- Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines
- Communicate essential information to office associates through daily huddles
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
We welcome and celebrate diversity in the workplace and are an equal opportunity employer. If you're looking to make an impact, H&R Block is the place for you.