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Spanish-English Customer Care Representative

2 months ago

Delray Beach, Florida, United States The Sherwin-Williams Company Full time
Position Overview:
As a Bilingual Customer Service Specialist, you will engage with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams offerings, and propose suitable solutions. Your role is crucial in ensuring customer satisfaction and resolving any issues promptly, while also staying informed about product features and maintaining the store's high standards.

Key Responsibilities:
  • Deliver exceptional customer service to ensure high levels of satisfaction
  • Assist clients both in-person and via phone by identifying their needs and suggesting relevant products and services
  • Establish and nurture trusting relationships with customers
  • Accurately process sales transactions in accordance with company policies
  • Achieve sales targets consistently on a monthly, quarterly, and annual basis
  • Maintain organized work order files and formulas
  • Retrieve products from the sales floor or warehouse as needed
  • Tint and mix products according to customer specifications
  • Restock shelves and arrange displays effectively
  • Keep store equipment clean and well-maintained
  • Assist with loading and unloading delivery vehicles
  • Support delivery efforts when required
  • Ensure assigned areas are well-stocked and visually appealing
  • Stay knowledgeable about product offerings and available options
  • Adhere to inventory control protocols
  • Propose strategies to enhance sales performance
Minimum Qualifications:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without requiring sponsorship
  • Proficient in reading, writing, and communicating in English
  • Proficient in reading, writing, and communicating in Spanish
  • Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation
  • Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License
  • High School diploma or GED
  • Minimum of one (1) year experience in a delivery, retail, or customer service role
  • Previous experience in selling paint and related products
  • Experience operating tinting and mixing equipment