Area Reservations Coordinator
20 hours ago
Join Springboard Hospitality, a premier third-party hotel management company, as an Area Reservations Coordinator. In this role, you will be responsible for receiving and processing reservation information, handling telephone inquiries, and maintaining accurate records for forecasting purposes.
Key Responsibilities:- Answer telephone calls promptly and courteously, entering guest reservations into the computer system quickly and accurately.
- Maintain good relations with guests, implementing procedures for giving special attention to VIPs and special promotions.
- Monitor, sell, and report on closed-out dates, utilizing the wait list to obtain alternate date reservations.
- Review group cover sheets to ensure accuracy and enter information into the computer system.
- Change and cancel reservations as guest requests, processing no-shows and advance deposit refund requisitions.
- Take reservations for suites, blocking rooms accordingly and distributing worksheets to involved departments.
- Report rate resistance and problems to the Director of Transient Sales.
- Perform competition calls and check guest emails.
- Prepare packages and place confirmations to be mailed out.
- Keep block arrangements secure for group bookings.
- Prior experience in data entry and telephone work is helpful.
- Advanced knowledge of computer software, including Microsoft Office and web analytics tools, is preferred.
- High school diploma or GED required; college degree preferred.
- Must possess telephone communications skills, ability to operate a computer, and demonstrate a working knowledge of property safety and security procedures.
- Excellent customer service and sales skills, with the ability to effectively communicate with guests, management, and coworkers.
- Must be a team player with the ability to work under minimal supervision and multi-task in a fast-paced environment.
- Competitive base salary
- PTO
- Medical, dental, vision, life, and pet insurance
- 401K
- Costco membership
- Bereavement leave
- Management contract referral program
- Education assistance
Springboard Hospitality offers a superior benefits package to employees who work 20 hours/week or more. We value intentional culture, nurturing, training, and empowering the careers of hospitality leaders. Join our team and experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery.
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