Customer Service Ambassador

4 weeks ago


Woodbridge, New Jersey, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role is ideal for individuals who are passionate about providing top-notch service and creating a positive atmosphere in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.

Requirements
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Basic computer proficiency and ability to learn new systems quickly.
  • Upbeat and positive attitude, with a strong focus on delivering exceptional service.
  • Punctuality and reliability are essential for this role.

About Planet Fitness
Planet Fitness is a world-wide organization with over 2100 gym locations, offering a unique and supportive environment for members to achieve their fitness goals. As a Member Services Representative, you will be part of a dynamic team that is dedicated to providing exceptional service and creating a Judgement Free Zone for all members. If you are passionate about delivering exceptional customer experiences and creating a positive atmosphere, we encourage you to apply for this exciting opportunity.

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