Customer Service Representative
3 weeks ago
As a valued member of the Crest INFINITI team, you will play a key role in providing exceptional customer service and support in our cash office. Your primary responsibilities will include receiving cash, checks, and credit card payments from customers, recording the amount received on the repair order and/or counter ticket, and answering phones to direct consumers to the proper department. You will also assist managers with various clerical duties as needed and familiarize yourself with department structures and internal procedures to ensure efficient customer service. Additionally, you will create loan car contracts using our dealership's computer system, thoroughly inspect loan car vehicles, and file necessary insurance claims. Experience with Microsoft Office suite is a plus, and you must be available to work flexible hours on weeknights and weekends. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Key Responsibilities:
• Receive cash, checks, and credit card payments from customers
• Record the amount received on the repair order and/or counter ticket
• Answer phones and direct consumers to the proper department
• Assist managers with various clerical duties as needed
• Create loan car contracts using our dealership's computer system
• Thoroughly inspect loan car vehicles
• File necessary insurance claims
• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights and weekends
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