Customer Service Representative

4 days ago


Frisco, Texas, United States The UPS Store Full time

The UPS Store is seeking a highly skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

The ideal candidate will have previous retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly and genuinely helpful demeanor. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment

Requirements:

  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

Benefits:

  • 401(k)
  • 401(k) Matching Funds
  • Employee Discount
  • Flexible Schedule


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