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Guest Service Agent

2 months ago

Los Angeles, California, United States Porter Ranch Hampton Inn & Suites by Hilton Full time
Job Title: Guest Service Agent

We are seeking a highly skilled Guest Service Agent to join our team at Porter Ranch Hampton Inn & Suites by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Greets and registers guests, assigns rooms, and handles check-in and check-out procedures
  • Handles confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deals with guest requests and complaints
  • Answers and routes calls as appropriate, takes guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintains accurate records, including cash flows, registration cards, reservation cards, and property walks
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass-on log
  • Replenishes continental breakfast as needed and keeps area clean
  • Ensures common area/lobby is clean
  • Performs laundry functions as directed
Requirements:
  • 0-1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience
  • Ability to handle confidential information, including guest records, with a high degree of integrity
  • Ability to answer and route calls as appropriate, takes guest messages with accuracy
What We Offer:
  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family, including medical, vision, dental, 401k, and Profit Sharing
  • Paid vacation