Infinity Rewards Customer Service Agent
2 weeks ago
* Minimum age of 21 years.
* Previous experience in a casino environment is essential.
* Availability to work on weekends is necessary.
KEY RESPONSIBILITIES:
- Handle incoming calls and manage requests from guests, ensuring effective follow-up communication.
- Engage with guests on the casino floor, welcoming both new and returning patrons, and assist with player registrations.
- Maintain consistent communication with internal and external clients to deliver exceptional guest service, collaborating with various departments as needed.
- Address guest inquiries with a positive demeanor, resolving concerns related to our tracking system and providing assistance to enhance guest satisfaction.
- Support the growth of Infinity Rewards by creating new member accounts, issuing replacement cards, and thoroughly explaining the loyalty program.
- Foster strong relationships with our valued VIP guests.
- Assist the Promotions team with events, including tournaments, telemarketing efforts, and special promotions.
- Assess guest play and issue complimentary rewards based on established criteria.
- Evaluate guests for eligibility in casino promotions.
- Utilize the Player Tracking System effectively.
- Propose innovative ideas to management to enhance operational efficiency.
- Stay informed about property details and upcoming events to provide accurate information to guests and team members.
- Support Shift Managers and Casino Hosts with matters related to Infinity Rewards, promotions, and marketing.
- Assist guests with reservations for dining and accommodations.
- Ensure effective communication by participating in regular departmental meetings.
- Monitor inventory of Infinity Rewards materials and replenish as necessary.
Prior casino experience is required, with previous marketing experience being advantageous. Candidates should possess four to six months of relevant experience or a combination of education and training that equips them with the necessary skills and knowledge.
EDUCATION:
A combination of education, training, or experience that provides the required knowledge, skills, and abilities.
LANGUAGE SKILLS:
Strong written and verbal communication skills are essential. Candidates must have the interpersonal skills to interact effectively with business contacts and employees at all levels. Proficiency in English is required to communicate with guests and colleagues. Attention to detail and engaging presentation skills are crucial.
MATHEMATICAL SKILLS:
Ability to perform basic mathematical operations and interpret numerical data accurately.
LICENSES/CERTIFICATES:
Must obtain and maintain appropriate licensing as required.
REASONING ABILITY:
Ability to address practical problems and manage various situations with limited standardization. Must be able to interpret and follow a variety of instructions in different formats. Strong time management and organizational skills are essential.
PHYSICAL DEMANDS:
The physical requirements for this position include maintaining stamina and a positive attitude in a fast-paced environment. Employees will be required to sit, stand, walk, and move throughout the casino, as well as engage with guests and team members. The role may involve lifting up to 25 pounds and requires specific vision capabilities.
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