Guest Experience Specialist

4 weeks ago


Naples, Florida, United States Marriott Full time

**Job Summary**


We are seeking a highly skilled Guest Experience Specialist to join our team at The Ritz-Carlton Naples. As a key member of our Food and Beverage & Culinary team, you will be responsible for facilitating positive guest experiences with the in-room honor bar.


**Responsibilities**



  • Inventory honor bar, in-room accessories, and promotional materials and replace if required.
  • Maintain the cleanliness and appearance of each honor bar.
  • Utilize software and handheld devices to record sales and take inventory, as appropriate.
  • Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations.
  • Prepare a restocking cart and push the cart to the floors where rooms are ready to inventory.
  • Respond to requests from guests.
  • Communicate any issues regarding the honor bar operation with hotel management.
  • Follow all company and safety and security policies and procedures.

**Requirements**



  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

**What We Offer**


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.


**Estimated Salary:** $45,000 - $60,000 per year, depending on location and experience.


**Location:** The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States.


**Job Type:** Full-time.


**About Us**


At Marriott International, we are committed to delivering exceptional guest experiences and creating lifelong memories. Our portfolio of brands includes The Ritz-Carlton, Marriott, and more. We believe in empowering our employees to be creative, thoughtful, and compassionate, and we are proud to be a global leader in luxury hospitality.


**Why Join Us?**


As a Guest Experience Specialist at The Ritz-Carlton Naples, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional guest experiences. You will also have access to a range of benefits, including competitive pay, opportunities for professional growth and development, and a comprehensive benefits package.


We welcome applications from candidates who are passionate about delivering exceptional guest experiences and who share our commitment to excellence and innovation.


**Equal Opportunity Employer**


Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.



  • Naples, Florida, United States Guest Services Full time

    Compensation Amount: 24.00 USD HourlyJob Summary:The Maintenance Specialist plays a vital role in ensuring the smooth operation of our facilities by performing all aspects of maintenance and repair work on mechanical, structural, and electrical equipment and systems.Key Responsibilities:Assist the Maintenance Manager in the overall maintenance and repair of...


  • Naples, Florida, United States Guest Services Full time

    Compensation Amount: 21.00 USD Hourly Job Summary: The Server is responsible for providing exceptional service to guests in the assigned dining area. This involves taking food and drink orders, serving guests in a timely and courteous manner, and ensuring accurate billing procedures. The Server must also maintain a clean and organized environment, adhering...


  • Naples, Florida, United States Guest Services Full time

    Compensation Amount: 24.00 USD Hourly Job Summary: The Maintenance Specialist assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations. Job Description: Key Responsibilities Assist the Maintenance Manager in the overall maintenance and repair of the assigned...

  • Sales Associate

    1 month ago


    Naples, Florida, United States Dillard's Full time

    Customer Experience SpecialistDillard's is seeking a Customer Experience Specialist to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional guest experiences, building relationships, and driving sales through effective merchandise presentation and visual displays.Key Responsibilities: Greet and welcome guests,...


  • Naples, Florida, United States Spa of Awakening Full time

    Job DescriptionThe Senior Guest Experience Coordinator is responsible for creating a positive atmosphere and ensuring that guests enjoy an exceptional experience. This role involves utilizing strong customer service skills, managing appointments through our software system, and maintaining the spa and reception area.Key Responsibilities:Provide exceptional...

  • To Go Specialist

    1 month ago


    Naples, Florida, United States Cheddar's Full time

    As a To Go Specialist at Cheddar's, you'll build strong relationships with guests by taking orders and ensuring their meals are accurate and on time. You'll also maintain a clean and sanitized work area and guest touch points. Additionally, you'll have the opportunity to recommend your favorite menu items to guests who want to enjoy them at home, work, or...

  • Reservations Agent

    1 month ago


    Naples, Florida, United States Guest Services Full time

    Job SummaryThe Reservations Agent will be responsible for managing all reservations call center functions, including taking reservations, making outbound calls, email, SMS, and website chat communication with guests. This role requires strong customer service skills, the ability to work in a fast-paced environment, and a high level of organizational...


  • Naples, Florida, United States Naples Grande Beach Resort Full time

    About UsNaples Grande Beach Resort is a world-class property that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of diversity, growth, development, and wellbeing, providing a supportive and inclusive work environment that fosters success.Location DescriptionOur resort is nestled...

  • Night Auditor

    4 weeks ago


    Naples, Florida, United States Guest Services, Inc. Full time

    Job Summary:The Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including checking guests in and out, reservations, and switchboard as assigned.Key Responsibilities:Audit daily guest ledger of the hotel to verify and balance entries.Investigate and...


  • Naples, Florida, United States Guest Services Full time

    Job SummaryThe Reservations Agent will be responsible for handling all reservations call center functions, including taking reservations, making outbound calls, email, SMS, and website chat communication with guests.Key ResponsibilitiesManage call activity, email activity, messaging activity, SMS activity, and website chat activity at a high, fast...

  • Night Auditor

    1 month ago


    Naples, Florida, United States Guest Services, Inc. Full time

    Job SummaryThe Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including checking guests in and out, reservations, and switchboard as assigned.Key ResponsibilitiesAudit daily guest ledger of the hotel to verify and balance entries.Investigate and correct...

  • Server - Marbella

    1 month ago


    Naples, Florida, United States Guest Services Full time

    Job Summary:The Server is responsible for providing exceptional customer service to guests in a fast-paced dining environment. This includes taking food and drink orders, serving guests in a timely and efficient manner, and ensuring accurate billing procedures.Key Responsibilities:Greet guests in a polite and positive manner, taking beverage orders and...


  • Naples, Florida, United States Guest Services Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesManage front desk operations, including check-in, check-out, and room...

  • Night Auditor

    1 month ago


    Naples, Florida, United States Guest Services Full time

    Compensation Amount: 17.50 USD Hourly Job Summary: This is an OVERNIGHT (3rd) shift. The Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including guest services and satisfaction, checking guests in and out, reservations, answering phones, and additional...


  • Naples, Florida, United States Guest Services Full time

    Compensation Amount: 17.50 USD HourlyJob Summary:This is an OVERNIGHT (3rd) shift. The Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including guest services and satisfaction, checking guests in and out, reservations, answering phones, and additional...


  • Naples, Florida, United States The Cheesecake Factory Full time

    Job Summary:We are seeking a highly skilled and friendly Host to join our team at The Cheesecake Factory. As a Host, you will be responsible for creating a warm and welcoming guest experience, ensuring that every guest feels valued and appreciated.Key Responsibilities:Greet guests at the door and determine where they would like to sitGuide guests to their...

  • Restaurant Server

    4 weeks ago


    Naples, Florida, United States Pyramid Global Hospitality Full time

    We are seeking a highly motivated and customer-focused Restaurant Server to join our team at Pyramid Global Hospitality. As a key member of our restaurant staff, you will be responsible for ensuring our guests have an exceptional dining experience.Your key responsibilities will include:Preparing the restaurant pre-shift for service, ensuring a smooth and...

  • Restaurant Server

    4 weeks ago


    Naples, Florida, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we pride ourselves on creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.Our CultureWe value our...

  • Maintenance Team Lead

    1 month ago


    Naples, Florida, United States Guest Services Full time

    Maintenance Supervisor Job DescriptionCompensation: $30-$32/hourJob Summary:The Maintenance Supervisor will oversee a small team responsible for performing landscaping, grounds keeping, and maintenance and repair work on mechanical and electrical equipment. The role requires flexibility, including occasional weekend work and on-call duties.Key...


  • Naples, Florida, United States Guest Services Full time

    Job SummaryThe Maintenance Supervisor will lead a small team by performing landscaping/grounds keeping as well as maintenance and repair work on all mechanical, electrical equipment.Key ResponsibilitiesReceive direction from the Unit Manager and assist in the overall maintenance and repair of the unit's operations.Conduct scheduled inspections of designated...