Front Desk Coordinator

3 days ago


Avon, Ohio, United States National Vision Full time
About the Role

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining organized patient records.

Key Responsibilities
  • Provide prompt, courteous service to customers on the phone and in person.
  • Ensure high-quality customer service while following all safety protocols.
  • Process and understand managed care plans, obtaining document information from insurance companies as needed.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File patient records daily and pull files for the next day's appointments.
  • Check order status and notify customers of any delays.
  • Keep the reception area tidy and presentable with all necessary materials.
  • Receive, sort, and distribute daily mail and deliveries, and maintain inventory of office supplies.
Requirements
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service and organizational skills required.
What We Offer

At National Vision, we believe everyone deserves to see their best to live their best. We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. We strive to deliver opportunities for professional growth and long-term career fulfillment.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.


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